Frequently Asked Questions

Everything you need to know about shopping with The Nacelle Company.

What is the typical shipping timeframe for my order?

Standard domestic orders are processed within 2-3 business days. Once shipped, you can expect delivery within 5-7 business days depending on your location. International shipping times vary by destination.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Please note that limited edition drops and final sale items are not eligible for return.

How do I ensure I am ordering the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific region and the weight of the package.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.